Refund Policy
Effective Date: May 7, 2026
Individual Training Purchases
Because this is a digital training product with immediate access to proprietary compliance content, all sales are considered final once course content has been accessed. Our limited refund windows are as follows:
Full Refund — Within 48 Hours, No Content Accessed
If you request a refund within 48 hours of purchase and have not accessed any course content (0% progress, no video plays, no quiz attempts), you will receive a full refund minus a $25 administrative processing fee.
No Refund — Content Accessed or 48 Hours Elapsed
Once you have accessed any course content — including viewing any video, opening any training section, or attempting any quiz — the sale is final. Refunds are also unavailable after 48 hours from the time of purchase, regardless of progress.
No Refund — Certificate Issued
No refund will be issued under any circumstances once a completion certificate has been generated for your account.
Establishment Seat Packages
One-Time Seat Purchases
Establishment seat packages are a one-time purchase, not a subscription. Purchased seats are banked, are consumed only when activated for an arranger, and never expire.
Refund Window
A seat package may be refunded within 14 days of purchase, minus a $50 administrative fee, only if no seats have been activated. After 14 days, or once any seat has been activated, no refunds are available. Unactivated seats remain available to you indefinitely.
Technical Issues
If you experience a verified technical issue that prevents you from accessing the training platform for an extended period (more than 72 consecutive hours), we may, at our sole discretion, extend your access period or issue a partial credit. Technical issues must be reported within 7 days of occurrence and verified by our support team. This does not apply to issues caused by your own hardware, internet connection, or browser configuration.
How to Request a Refund
To request a refund, contact us at support@calawreview.com with the following information:
- Your full name and email address associated with the account
- Date of purchase
- Reason for the refund request
Refunds are processed within 5–10 business days to the original payment method.
Exceptions
We reserve the right to refuse refunds in cases of:
- Account sharing or misuse
- Fraudulent purchase activity
- Repeated refund requests from the same individual
Questions?
If you have questions about this policy, please contact us.